This document outlines the Privacy Policy of Psych Plus Services for the management of clients’ personal information. Our practice is bound by the legal requirements of the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Client records are stored securely within locked filing systems and protected practice management platforms. Access is restricted to authorised members of the Psych Plus Services team.
Personal information collected may include:
Name, address, contact details
Date of birth
Medical and mental health history
Relevant personal and/or family details
Information required for treatment and administrative purposes
Client personal information may be obtained through:
Intake and consent forms (electronic or hard copy)
Discussions during therapy sessions
Emails and other communications
Information provided by referrers, healthcare professionals, or third-party funders (e.g., GP referrals, medical reports, NDIS documentation, EAP providers)
Details collected by practice administration staff
If a client chooses not to provide required information, Psych Plus Services may be unable to deliver psychological care safely or effectively.
Clients may request to remain anonymous or use a pseudonym where practicable and legally permitted.
In such cases, full consultation fees must be paid at the time of the appointment.
Client information is used for:
Assessment, diagnosis, and psychological treatment
Case notes and documentation required for professional standards
Communication with approved third parties involved in care
Funding, billing, and compliance with contractual obligations
Maintaining accurate records enables Psych Plus Services to provide high-quality and informed care.
Information about clients will only be shared under the following circumstances:
1️⃣ Legal obligation – e.g., subpoena or lawful direction
2️⃣ Risk of harm – where non-disclosure places the client or another person at serious risk
3️⃣ Client consent – provided for communication with:
Other health practitioners
Employers, insurers, or legal representatives
Parents, caregivers, or other nominated persons
Personal information is not disclosed to overseas recipients unless legally required or the client has provided explicit written consent.
Client information will never be sold, rented, or used for unrelated purposes.
Clients may request to access or amend the information held about them.
Requests must be submitted to the treating psychologist or practice management team.
Where legally permitted, we will:
Provide access or copies of records
Assist with correction of outdated or inaccurate information
Respond in writing within 14 days
A follow-up appointment may be arranged if clarification is required.
Clients who have concerns about the handling of their personal information should raise them with their psychologist or the Psych Plus Services management team.
A copy of the Australian Privacy Principles can be provided upon request.
If a client wishes to make a formal complaint, they may contact:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Online: www.oaic.gov.au/privacy/making-a-privacy-complaint
Post: GPO Box 5218, Sydney NSW 2001
